Contact Us

Have a question or request? Are you in need of support or looking to speak with a member of our team? You've come to the right place. United is dedicated to you and wants to provide the support and resources you need, when you need them. Contact us today—we're ready to help you.

View Frequently Asked Questions

General Support

For general questions about United Community products or services.

1-800-UCBANK1 (1-800-822-2651)

Hours
Monday–Friday: 8:00am–6:00pm ET
Saturday: 9:00am–12:00pm ET

Send Us a Message

Online Banking Support

If you are an existing customer of United Community and have a question regarding your account, a transaction or your online or mobile banking, please contact us through the following secure options Monday – Friday 8:00am – 6:00pm and Saturday 9:00am – 12:00pm:

Call 1-800-822-2651.
Secure Email by logging into your online banking and selecting "Messages" from the menu.
Chat with us by clicking the chat bubble in the bottom right corner within online and mobile banking.

Treasury Management Services and Support

For assistance with our Treasury Management Services, contact our support team or locate a representative in your area:

1-866-270-6100
t [email protected]

Hours
Monday–Friday: 8:30am–5:00pm

File a Complaint

If you have a complaint relating to a specific location, employee, product, service, or experience, please file a complaint below.

File a Complaint

Find a Location

United offers convenient branches and ATMs across Alabama, Florida, Georgia, North Carolina, South Carolina, and Tennessee. Find a branch or ATM near you.

Find a Location

Schedule an Appointment

We'd love to see you in one of our branches! Use our appointment scheduling tool to book your time with a banker today.

Schedule Now

Lost or Stolen Cards

Has your card recently been lost or stolen? We know this can be scary. You’ll want to report this immediately so we can help.

Take Action

Switch to United

Thinking of joining the United family? We understand your time is valuable and want to make the process of opening your new account as easy as possible.

Learn More

United Community Wealth

Looking for support and guidance on wealth management, investing, trustee services, and more? Contact one of our wealth professionals today.

Contact a Wealth Professional

Mortgage Services

Looking for support and guidance regarding a current or potential mortgage? Use our convenient search tool to find a Mortgage Loan Originator in your area.

Have a question about an existing home loan? Call 1-800-UCBANK1 (1-800-822-2651) and choose Option 6 to connect directly with our loan servicing experts.

Locate a Mortgage Lender

United Community Advisors

Find a Financial Advisor in your area.

Contact an Advisor

Specialty Business Financing Services

If you have unique lending needs, we have a specialty lender for your business. Find the perfect lender for your specific industry.

Contact a Lender

Media Inquiries

If you are a reporter or news station representative seeking an interview, official statement, and/or information related to the bank, please contact us using the email address below.

[email protected]

Customer support questions received at this inbox will not be addressed. Please fill out the form below.

Frequently Asked Questions

Checking your balance has never been easier with United Community's online banking. Click here to enroll.

Need help with the enrollment process? View a step-by-step demo here.

Download United Community's mobile app and check your balance anytime, anywhere, at your convenience.

View step-by-step demos to get started here.

Download for iPhone
Download for Android

Taking the stress out of managing your debit card is within your reach. By enrolling in Card Controls within United's online and mobile banking, you can safely and conveniently control purchases, spending limits and monitor activity. Want to get started? View these step-by-step demos to get started with Card Controls.

If you are worried about a pending written check, you can request a stop payment to prevent it from being cashed. View the step-by-step demo to learn how to stop a payment in United Community's online banking.

Need to enroll in online banking? Visit our Online Banking Enrollment page to get started.

Please call us at 1-800-822-2651 during business hours so we may assist you.

If you’ve forgotten your online banking account password, select “Forgot Password” on the login screen and fill out the requested information. For the step-by-step process, watch the digital demo.

If you’ve forgotten your online banking account Login ID or username, select “Forgot Login/Unlock” on the login screen and fill out the requested information. For the step-by-step process, watch the digital demo.

If you’ve been locked out of your online banking account, select “Forgot Login/Unlock” on the login screen and fill out the requested information. For the step-by-step process, you can also watch our digital demo on account recovery.

Waiting for paper statements to arrive by mail can be frustrating. By enrolling in eStatements, you can save time and view your statement at your convenience! View this step-by-step demo to learn how to enroll in eStatements.

With United Community's online banking, you can save time and money by transfering funds at your convenience.

Transfer funds from one of your accounts to another. View the demo here.
Transfer funds with Zelle to send and receive money with friends, family and other people you know and trust. (Zelle is available for retail and small business customers only). View the demo here.

Didn't find what you are looking for? View All FAQs

Current United Customers

If you have a question regarding your account, a transaction, or your online or mobile banking, we recommend you contact us through the following secure options during our hours of operation.

Call us at 1-800-UCBANK1 (1-800-822-2651).
Chat with us by logging into online banking and clicking the "Chat with us" bubble to start a conversation.
Securely email us by logging into online banking and selecting "Message" from the menu bar.

For general product or service questions, please complete the form below.

If you have a general question about United Community products or services please complete the form below. Messages received during hours of operation (Monday–Friday 8:00am–6:00pm ET, Saturday 9:00am–12:00pm ET) should expect a same-day reply. We will respond to emails received after 6:00pm week days and after 12:00pm on Saturday, the next business day.